Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website, products, and services. By using our services—including FM 2510-certified flood protection systems, firestop materials, wind-resilience solutions, and related engineering services—you agree to the terms described here.

2. Information We Collect

2.1 Personal Information

We may collect personal details that you voluntarily provide, including:

• Name, company name, job title

• Email address and phone number

• Billing and shipping address

• Identification required for contractual compliance

2.2 Technical & Usage Information

When you access our website or digital services, we may automatically collect:

• IP address and device information

• Browser type and pages visited

• Cookies, analytics data, and interaction logs

2.3 Project & Service Information

We may collect details related to risk assessments, site data, engineering drawings, maintenance records, and system configurations required to deliver our solutions.

3. How We Use Your Information

We use collected information to:

• Provide products, installations, and engineering services

• Process orders, quotations, billing, and payments

• Deliver technical support, maintenance, and warranty services

• Communicate updates, safety notices, and service reminders

• Improve our website, customer experience, and service quality

• Comply with regulatory and certification requirements (FM, ATEX, etc.)

4. Sharing & Disclosure of Information

We do not sell or rent your personal information. Data may be shared only when necessary with:

• Manufacturers and suppliers for product fulfillment

• Certified installers, engineers, and service providers

• Logistics partners for delivery

• Regulatory bodies (FM Global, ATEX auditors, compliance inspectors) when required

• Legal authorities in accordance with law
  All partners are obligated to maintain confidentiality and secure data handling.

5. Data Protection & Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encrypted storage and secure servers

• Restricted-access data controls

• Regular system monitoring and audits

• Compliance with industry standards and privacy regulations
  However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain personal and project-related information only for as long as necessary to:

• Fulfill service obligations

• Meet legal, regulatory, and warranty requirements

• Maintain service history and technical documentation
  After retention periods expire, data is securely deleted.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Request correction or updates

• Request deletion, subject to legal constraints

• Withdraw consent for communication

• Opt out of marketing messages
  Requests can be submitted through our official contact channels.

8. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience, track usage, and analyze performance. You may adjust browser settings to restrict or block cookies, though some features may not function properly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, privacy practices, or security standards.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated revision date. Continued use of our services indicates acceptance of the revised policy.

11. Contact Information

For questions or concerns related to this Privacy Policy or data handling practices, please contact our support or compliance department via the official communication channels provided on our website.